New Look FAQ

Very soon, Crime Scene is getting a whole new look. Here's what you need to know.

What's changing:

• A bold visual redesign — cleaner, faster, and beautiful on every screen.
• Redesigned navigation that makes finding your next case effortless.
• New features to track your progress and theories during your investigation.
• New subscription tiers with more options and more value.

What's staying exactly the same:

• Every single case, clue, and piece of evidence in the archive.
• Your account will remain intact.

One important change we want to be upfront about:

We're retiring the community comment feature. We know many of you have valued the ability to discuss cases with fellow detectives, and this wasn't a decision we made lightly. To refocus on the core experience — the cases themselves — and to ensure a high-quality, moderated environment, we've chosen to sunset commenting at launch. We're exploring alternative ways for the community to connect (see our FAQ for details).

Frequently Asked Questions

Why is Crimescene.com redesigning the site?

We've been listening to feedback for a long time. The redesign modernizes the experience, improves how cases are organized and navigated, and brings the site's design in line with today's standards — especially on mobile. The content has always been exceptional; now the presentation matches it.

When does the new site launch?

The new Crimescene.com goes live on Monday, June 8. You'll receive an email reminder one week before and on launch day.

Will my account carry over?

Yes, your account credentials and subscription remain exactly as they are.

Why is the community comment feature being removed?

This was a hard decision. Maintaining a healthy, moderated comment community requires significant resources, and we found that the commenting experience had declined in quality over time. We want to refocus on what Crimescene.com does best — delivering immersive, realistic crime fiction — and ensure the experience is consistently excellent. We are actively exploring dedicated community alternatives, such as a Discord server or a hosted forum.

What are the new subscription tiers? What do they include?

• Crime Scene FREE
  • Full access to the featured case of the month
  • Save your progress and continue your investigation anytime, on any device
  • Track your stats: cases solved, files read, suspects cleared, and more
  • Receive the Crime Scene newsletter with updates and special offers
• Crime Scene PRO
  • Everything in Crime Scene FREE plus
  • Unlimited access to all open cases
  • Use the Detective’s case search tool and take private case notes
  • Reveal all case files instantly with one click
  • Enjoy exclusive discounts at the Crime Scene Shop
  • 3 PRO options available — 1 Day, 1 Month, or 1 Year
• Crime Scene EDU
  • Instructors receive full Crime Scene PRO access
  • Students receive:
    • Unlimited access to ALL open cases
    • Detective’s case search tool and case notes
    • Save investigation progress and resume on any device
    • Track stats: cases solved, files read, suspects cleared, and more

If you currently have a free Crime Scene subscription, you will still have a free subscription.

If you currently have a paid Crime Scene subscription, you will have 1 year of Crime Scene PRO.

The new navigation looks different. How do I find things?

We've added a collection of how-to videos to walk you through the new layout and how to use the new features. If you still can't find something, our support team is ready to help at This email address is being protected from spambots. You need JavaScript enabled to view it..

I use the site on mobile. Will the new design work on my phone?

Absolutely — mobile responsiveness was one of the top priorities of this redesign. The new site is built to work beautifully on phones and tablets of all sizes.

I'm worried I won't like the new layout. Can I switch back to the old one?

We aren't able to offer the legacy design after launch, but we've invested heavily in making the transition as smooth as possible — including how-to videos and a responsive support team. We're confident that most users will find the new layout feels natural within a few sessions. We'd love your honest feedback via [feedback link].

Where can I give feedback or report a problem?

Use the feedback button on any page, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Your input goes directly to the product team and will shape future improvements.

Is there a community space where I can still talk to other detectives?

We're actively exploring this! We're considering options including a Discord server, Reddit community, or a hosted forum. Sign up for our newsletter or follow us on [social platforms] to be the first to know when a community space opens.

I'm a teacher. Will I still be able to access the case(s) I use in class?

Yes! If you can't locate a case you need, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll point you in the right direction..